As can be read here; please contact love@jimmyjoy.com whenever you have any questions regarding your order. The Customer Support category on these forums are meant for asking questions that are interesting for others as well.
Because of this, this topic will be closed.
You are, of course, free to discuss long wait times, lack of communication, and preferably; other more happy things, in other topics on these forums.
Please contact me personally (PM) if you think your topic should not have been closed.