Too long to reply

Its been already like 2 weeks since I emailed for an order and still no reply asking for a refund.

Hi!

I’m really sorry to hear that you didn’t get a reply to your e-mail! Could please provide me with an order number or email address so I can look up your message? You can also send an email to love@jimmyjoy.com again since that is our Customer Care email address.

Sorry again and let me know!