Still no order or even replying to emails?

Support Customer Support
1

hey,

I’m still yet to receive my order. I have emailed the support email again and not received an email afterwards. should I just assume I am never going to receive the product and ask my bank to return my payment, or could you please advise when I will receive the goods I paid for two weeks ago?

#R805132691

2

Hi @maaaaaark,
Sorry for the late reply! We always answer our customer support emails within 24 hours, so you should have definitely gotten a reply. Has it been sorted by now already? :slight_smile: if not, please email love@jimmyjoy.com again for help.