When I made my last order ETA was 5 days but after sending an email to customer care I find out it is 9 days or more (plus shipping). Let’s assume you are not lying about ETA and you had some unforeseen problems, if that’s the case I expect an email informing about shipping delay and all I got is silence from jimmyjoy-plennyshake.
Due to the nature of your product (food) I expect some consistency in shipping times and jimmyjoy-plennyshake always fails to deliver it.
This is the last order I place with you. I feel I’m being fooled and not been taken care of as a customer.
You are not the only one sadly
It sounds like you had this happened more often than your last order. Just out of interest, since my general experience with jimmyjoy-plennyshake shipping times is different from yours, how often has this happened to you?
Total shipping times (preparing + shipping) is always ridiculous for this kind of product. Also this is happening to other customers, just take a look at the forum, there are plenty of threads like mine by unhappy customers.
Today is the 10th working day and my order hasn’t been shipped yet (ETA was 5 days).
Keep up the good work jimmyjoy-plennyshake.
I just wanted to let you know that, if you’re looking for direct support, you can email email@example.com and we’ll get back to you within a day to let you know what the status of your order is.