Hi jimmyjoy-plennyshake. Just got an email that my order was shipped now. 11 days after I ordered. On the webpage it said at the time that ETA was 3 days plus shipping. If you want to avoid people getting disappointed (like me), I think you might want to look into making more realistic estimates.
Guess in fairness you could argue that 2x2 of those days were weekend days, but in that case it’s still 7 days before shipping.
I wrote them about that earlier today! I was told last Friday it would be shipped on Monday. I have been travelling across some time zones so time seems a bit fuzzy, but come on, I want my jimmyjoy-plennyshake.
Happy 4/20 everyone
Hi @buethastum ,@Shawn,
I’m so sorry to hear your orders are taking so long. We have been having some delays due to a few products running out of stock but I completely agree that 7 business days is unacceptable! We are doing our very best to reduce these delays and have orders shipped within 24 hours once again.
If either of your order has still not been shipped, please provide me with your order number and I will have that looked into.
I would like to offer you both a discount or a few free bags with any future order you place for the inconvenience! Just let me know if this is something you are interested in.
Again, our apologies!
Thanks for the reply. I guess I’d be interested in a discount or some free bags.
I am also waiting for an order, it has been 10 workdays since I ordered. My order number is #R722852319. Could you check it out?
Hi, I was also getting concened, and as I had apple-cinnamon in my order (#R828095132) I thought that might be the reason? Only been a little over a week but I was already rationing when I ordered and now starting to scrape the bottoms of my jimmyjoy-plennyshake bags for a “fix”.
I also ordered 10 business days ago. My order #R250704346. It hasn’t shipped yet.
Mine said 4 days plus shipping took almost 2 weeks, but I am glad it arrived!! Now hopefully my next order will be faster…because I will be doing another order soon!
Also doing the monthly subscription will make thing better??
Hello! I am having problems too. Mine said ETA 2 days+shipping, I ordered on 20th April(night) and it still hasn’t been shipped. The number is #R213721058, could you please take a look at it?
This dosen’t look good… If my shipment doesen’t show up in next week I’ll starve… spent my last food money on this… Last month it took 4 days from order to delivery… What happend?
Hello all! Same here, order placed on 19.4. with ETA 4 days.
Order Num: R012751656
Thanks for any update.
My order (R803345967) was placed on 15th and is still “queued for packaging” so… I hope they get them sorted out soon. If there is a problem with shipping or availability or bad batches or whatever the reason is I’d appreciate if they stated it somewhere and possibly changed the ETA on the page as it still says 3 days + shipping. Lack of information is unnerving.
@Kamraten and @yabeweb,
Sorry you’ve been waiting this long already! If you pass me your order numbers here or by mailing to email@example.com we could have a further look into why your orders haven’t been delivered yet.
- Isabel, jimmyjoy-plennyshake’s customer support
Hi @Miisa @Arantxa @zylex @Sampo
I just took a peek at your orders and see they all unfortunately have not shipped out yet because vanilla is out of stock My apologies for the delay and lack of communication about this! We expect vanilla to be back in stock tomorrow or right after the weekend, and your orders will then all ship out ASAP. You can expect to receive the tracking info shortly after the weekend.
If there’s anything else you’re wondering about, you’re of course always welcome to ask your question here or by mailing to firstname.lastname@example.org
Isabel, jimmyjoy-plennyshake’s customer support
I just checked up on your order and see it unfortunately has not shipped out yet because our vegan products are out of stock. We’re so sorry about that! We expect to have these back in within two weeks or so. If you don’t wish to wait we can of course swop your vegan bags for any other regular flavour and ship out your parcel immediately. Just let me know if you would like me to do so!
Okay, thanks for explaining the situation
@miisa @sampo no problem! Hope y’all have a great weekend, even though it’s without jimmyjoy-plennyshake
@isabel Thank you for the update
Just keep it like it is for now, I’ll try to work it out with my current supply