Jimmy Joy forum

Replacement Request

Since my last email to the support team was not answered, I thought I might try here.

I’ve recently been diagnosed with a caffeine allergy and therefore need to eliminate it out of my diet completely.

I still have a sealed Plenny Shake Active Big Bag in Chai Latte flavor at home which unfortunately contains caffeine. It will expire at the end of April this year.

Can I exchange this bag for another one without caffeine?

Would appreciate an answer.

Hey Loemann,

that’s very strange to say the least, we try to answer all emails (as long as they make sense :D). Would you please be so kind to email us again? love@jimmyjoy.com