I have decided to start this thread, since I have been having some problems with most of my latest orders. It also happened today - I have just received my last order, but instead of 3 coffee bags I have received 3 chocolate bags (not a huge fan). I have already written to support.
Before that, for example - I have used my points to get a T-shirt, but instead I got a shaker. I also had some bags missing in my different order. Of course customer support of Jimmy Joy is excellent (haha, Ben & Laura, you’re the best (I hope these were not generic names assigned by JJ)), since all these problems were always quickly solved. However, I almost feel bad writing to support, since this is happening so often.
I really like JJ, but this is not hassle-free food anymore and I am rethinking future orders.
Do you also experience these problems?