Wanted to expedite subscription, triggered single purchase

Support Customer Support
1

Hi,

So, I have 4 shakes as subscription and my next subscription shipping was due on 18 April. Since I’m running out already, I figured I would just change the date to an earlier one. Clicked on one the shakes and changed to “Ship now”. Just got a small pop up saying that my subscription was updated. On the left side it said that the next subscription would be 15 April, so I thought everything was sorted.
Now I got an order confirmation email the next morning, stating that I ordered one pouch, charging me 5 Euro shipping cost! I wanted all my shakes delivered earlier. And that shipping cost was stated nowhere, as there was no checkout, just the subscription update.
This is a really confusing user interface. Can I still cancel my order and have a regular subscription?

Best,
Daniel

2

Alright, Laura from customer service acted quickly and intercepted that order. Thanks for that.
My criticism of the subscription UI still stands. It should be easy to manage all items within a subscription at once. Also the shipping cost should be stated somewhere. Subscriptions should decrease, not increase hassle :wink:

5 Likes
3

It also happened to me. I had few products in my subscription and I moved them to the next day. Next day I saw that only half of the order was processed and I was charged 10€ for shipping. I am completely sure that all items had the same date. Now I just prefer to cancel subscription and to create new evey time…it is just safer, I dont trust the interface.