I really love your products - the perfectly represent what I was looking for.
BUT… I went for a subscription some month ago. Till today there were three deliveries, two of them ended in a total mess. 2nd delivery was delayed by two weeks becaus of plenny bars were out of stock and I was not informed (YES, I checked my Spam filter). Ok, this might happen one time.
3rd delivery (delivery service is DPD) was the worst delivery I ever received. I received an email, that I was not at home on the delivery day. Normally I can then choose some new delivery details like place & time - but I directly was informed on Friday, that my parcel was sent to a pickup station in the next city (even not in my city). On Monday I received confirmation, that I can pick my package up in that pickup station. So I drove there - but no package wasever dropped for me. The guy from the pickup station explained, that they do not receive packages for reciepients living in my home city anymore due to severe problems with DPD.
So I got in contact with the guys here, to see what they can do. They told me, that there never was a delivery to the drop off place according to DPD. I was told from the support, that they spoke to DPD and that DPD would deliver it the next day. So - I spend a day at home - and no delivery was done.
So I again got in contact with the support. They told me there are only two options. Waiting for the package to be returned and to send it out again. Or waiting for the package to be returned. Both options are totally awful - as I paid my order three weeks ago and since that I am waiting for my order.
Funny - until I receive the resended package or refund, my new subscription has probably been delivered - if I am lucky and DPD will deliver the package.
I placed a small “interim” order now to have at least a minimum of Plenny Shake here now - but honestly - other providers send out a replacement order instantly. They don’t wait for the order to be returned, as these provider try to solve such problems instantly.
Sorry - a subscription is a nice thing - if it works. Otherwise it is a bad joke, when I receive my orders in frequencies which are a total mess.
Is there any possibility to change the delivery company from DPD to DHL or Hermes???