Where is my subscription?

Support Customer Support
1

My subscription has disappeared from My Account page.

My last three orders appear, my address but the options related to my subscription have disappeared. What has happened?

2

Same problem for me.

1 Like
3

Hi! @karel @MaartenBr @Tim

4

@monjope @dClauzel Hi Guys! Thanks for letting us know about this. Iā€™ll look into it and get back to you as fast as I can!

Talk soon

5

@monjope @dClauzel Hi Guys, I took a look at the customer portal and it seems that you can view your subscription via a kind of pop-up which takes a couple of seconds to load. Perhaps itā€™s blocked by adblocker or something of the likes. Could you please let me know if this worked for you?

Weā€™re working on changing the subscription management system to make it easier and more clear, but Iā€™m afraid itā€™s not without itā€™s challanges :wink:

Talk soon!

6

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I have tested with two browsers. Adblock disabled in both, cookies and cache deleted. A pop-up opens, but itā€™s about the time token.

7

Thanks for the screenshot Monjope.

The ā€˜pop upā€™ should appear where it says ā€˜order historyā€™. Perhaps give it more than a couple of seconds and try refreshing as well. Iā€™m sure youā€™re trying everything but we ran a test yesterday and sometimes it seemed to do the trick. In any case, we had a meeting about the interface and are going to update it again soon, so it should be running smoothly again shortly. In the meantime you can email us for a special link that will allow you to edit/manage your subscriptions with a little bit of a workaround. So sorry for the inconvenience and let us know if thereā€™s anything else we can do for now.

8

Thanks for the help, but it still does not appear.

I have tried with another browser, with another OS, with my smartphone and tablet, I have refreshed and waited and nothing happens.

Is it possible that our subscription has been deleted by mistake from the database and therefore does not appear?

Edit:

Ok, problem solved.

In the confirmation email of my subscription, there is a link to ā€œManage Subscriptionā€. From there I can access without problems.

Thanks for the help. I hope this also works for @dClauzel

1 Like
9

Yes, it does. Thanks.

2 Likes
10

Glad you figured it out @monjope! Sorry for the inconvenience, weā€™ll have it back up and running smoothly again soon :slight_smile:

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