Why do time tokens expire?

I did a (for me) large order and don’t really consume that much JJ overall so it’s been a while since I’ve ordered. Came back and saw all my time tokens had gone :frowning:

This also means I can’t get those sweet sweet free tokens again

← Redeemed years ago

Hi @childishgiant that is just how the rewards system is set up. It’s very rare that people have over 365 days between purchases, but I’m sure we’ll be able to work something out - please email us at love@jimmyjoy.com and we’ll look into this :slight_smile: