Man, I was really excited to find your company and use your product when I started with this a couple years ago. But boy has your customer service, and quality of product plummeted! To the point where I honestly feel like you’re a bunch of lying thieves. I’m happy that I was able to make a couple of big purchases to stock up on your old product, though I canceled my subscription. On October 15 I got a message from Ben, confirming that my subscription was canceled. A couple of days ago, you charged my credit card 570 some dollars. I’ve initiated a dispute with the credit card company, I’ve placed a vendor block so that you may not charge my card again.
I hope I don’t have to look into what sort of legal protections I may have to take, I hope you will just reverse the charge from your side immediately.