)so from which date was the bad batch exactly because my last order was from april, so thats almost 4 month till now and it must be kinda a huge batch if people still receiving bad shakers.
2.)+3.) i know that the weight differs per flavour, but that is not what i was saying. take the flavour banana for instance, my bags were labeled with lass powder than you offered on your website(the .pdf file).
4.) sadly your sentence ended after " but if you wish to recieve a" i hope you did not had an heart stroke or something bad?!
Oops! I guess something went wrong with my message, as I definitely did complete it before sending it, hah. I wanted to say we would advice you to ask your doctor or a dietician why you feel this way- you might be allergic to one of our ingredients or so. Unfortunately this isnât something we can tell, as we donât know your personal situation!
As for the other questions:
We quit adding the poorly made shakers to orders, and everyone who received a bad one is welcome to email us so we can make sure youâll receive a proper working shaker
Could you perhaps elaborate on the weight of the bags issue? Does the label on your bag mention a different weight than the label on our website?
I will consider to meet a doctor and ask him for his opinion, maybe you are right. But since iâm not the only with this issues(see the forum or reddit) it is a bit strange, at least i canât imagine that everyone is allergic now, but weâll see.
Okay, i will do that before my next order - thank you.
Yes like i said, my bags were labeled with less gramm than you promote them on your website, i checked that on your pdf files. Your pdf file for the Vegan Banana for example shows 535g, but my bags were labeled with 530g.
We think it might be the lactose (not in your case as youâre using the vegan blend, right?) or fibers which may cause this, but if you keep on feeling this way we would advice you to ask someone who can judge your personal situation, just to be sure
Ah, right! Could you perhaps show us a photo of the front of the bag as well? Just to make sure youâre using the vegan banana.
Yes iâm using the vegan blend, the description on the back already shows that, but sure i can provide you the front of the bag:
X
Sadly i canât provide my other flavours anymore, because they are already eaten.
Thatâs definitely a vegan bag yes (I deleted the photo though because it shows our old name)! Hmm, I will check up on this- the label on the website should say the same.
Hi there! I just checked up on this with our food technologist and found out we recently started adding just 5grams more to this product, which is why the labels differ.
Well i canât denie the label adjustments but the weight changes are not true.
I took my order on april and already checked the pdf file there which had 535g on it with the old label design. On june i asked your support about the missing 5grams. I was told that my bags were filled correctly but the content declaration was incorrect. Yea easy to say so - if you ask me, but all of that sounds a bit shady to me. Sadly i did not weighted the powder for myself and itâs only 5grams per bag, but i have a strange feeling about this, like other people have about the shipping price adjustments.
Hi Isabel, i want to make a new and bigger order and give you guys another try, but sadly i canât use my coupons and i donât know how i could get a âgood/ newâ shaker for free since the last one was garbage. My coupons are from my review(5% off) and the survey(10% off) but i guess my review coupon is expired, at least i canât use them both together. Can you help me out here?
Sure, no problem! Just send us the coupons by mail to love@jimmyjoy.com, and we can extend them for you we can then also explain how to get the shaker.
