Hi @shawn! I’m really sorry you think I lacked in communicating with you - while I was emailing with you evenings and weekends to help you get it sorted. It would be great if you could appreciate that, as I’ve definitely been trying to help you and get back to you quickly all the time 
You’re just not our only customer and we’ve had a very busy couple of weeks, which is why we have not always answered you immediately. Going to let you know one more time: the forum is not our customer support, so if you’re looking for an answer within a day, always email the support. I’m not the only one in the support team though, but like said, we’ve had a very busy period. We decided to ship the order without the vanilla so we could get it there as fast as we could. We can of course still make this up to you, by for example adding in some extra bags of vanilla to your next order?