So I received my order today and just finished my first Apple Cinnamon meal. Delicious! As my partner exerted a tremendous amount of effort, alone traveling around Beijing to get this for me while I was working, I also got her to have a meal of the Mango flavored jimmyjoy-plennyshake. I thought they were both good, she commented about the texture and mentioned that the flavor wasn’t as good as fresh mango haha. But she has never had a protein shake and this shipment has been a point of major contention for us due to the numerous issues we have had obtaining it the last month. So we can’t be too hard on her
Oops! I accidentally posted before I finished typing. Now to do a quick edit!
So as you can see, our boxes don’t look anything like Miguels and everything was kinda thrown in there. There were 44 bags of of the Wake-Up but there was a definite layer of powder on most of them. That is hopefully from processing, but I am not so sure because it is only in the box containing the coffee.
Even though I was speaking with Support (and by support I mean Isabel) practically every day or every few days, she never once notified me about no Vanilla even though that shortage wasn’t public until a few days after my shipment. I was sad to see that not only was the shipping late, but the Cinnamon Apple wasn’t even packaged until a week after my order was processed and our account charged (which was already 4 days beyond the shippping time on the front page).
The jimmyjoy-plennyshake is great! I look forward to trying all the flavors in the coming days. My only issue is again with the lack of communication from Isabel who needs to just admit she is pretty much the entirety of the support team. Hopefully this will change soon as prioritizing growth before quality has led erosion of many wonderful brands. As some of my jimmyjoy-plennyshake wasn’t packaged until the night before shipping, she could have extended the courtesy of asking me if I wanted a refund or allowing me to choose what flavor to replace the missing Vanilla bags with, but she didn’t.
Just as Botox doesn’t make people happy, usually achieving the opposite effect and making people appear fake and superficial, flattery and forced platitudes about love don’t make customer service GREAT. I hope jimmyjoy-plennyshake decides to increase their staff to enable better communication with their customers.
I plan to be living mostly from jimmyjoy-plennyshake while living in China and 100% for at least the next 30 days beginning tomorrow. Wish me luck and feel free to respond with any tips or advice you may have!
<3 <3 <3 <3 <3