I’d love your thoughts on the treatment of OG’s that were offered grandfathered pricing if signing up to a subscription, ahead of the price increase earlier this year.
My understanding of the offer was that if I converted from adhoc orders to subscription I would maintain the old pricing, as long as I maintained the subscription. I could change the flavour, add to the subscription, amend subscription schedule all at the old price, as long as I never cancelled my subscription. It seemed like a fair compromise.
I feel I have met this marketing promise but recently found that only one line of my subscription remains at the old price, and I feel a bit robbed.
I contacted CS, not particularly helpful. Then did a bit of looking at the technical solution, it seems there are some rules around maintaining a “subscription” which is really one line item of an overall subscription order in order to keep the old price.
Even in the scenario where that was clear from the initial marketing (I do not believe it was), I still think there are errors in the technical implementation as I recently just changed flavour of one line and lost the discount.
I’ve been using these since it was ■■■■■■■, I’ve spread the word and converted others. The amounts at question are not life changing but I do feel aggrieved.
Has anyone else noticed this pricing switch?
Did I misinterpret the marketing offer?
How many others may be in the same position and not have noticed?
Thanks for reading, look forward to hearing from you.