Great question haha. I use Huel for 100% of my food now, I’ve done that for the past 3 months. However, when I need a really quick meal I still went for JJ, since it’s quicker to prepare and also easier to clean the shaker. For on the way I still use the Plenny Bars. Also I recently ordered another batch of JJ, since I will be traveling and the smaller packaging+quicker preparing is a big advantage then.
Overal I’m more content with Huel though, mostly for health reasons. I feel like Jimmy Joy has a great potential, but the customer service and response on the blog is not the best. I feel like they should prioritize investing in more nutrition staff, since they are heavily under represented (afaik only 1) and this is only kind of important for a company like this. Also I’m not too satisfied with the way of answering here on the blog.
So all in all, I mostly switched to Huel, but still see potential in JJ and they definitively have a step before in e.g. sustainability, the price, and the bars.
I see, thanks a lot for the input and feedback regarding this
Yes, I do believe that putting a bit more emphasis on the customer base can never be a bad move and showing that you truly care by being more active would make things even more transparent, but then again I don’t want to judge, because I’m sure they also have important things to do other than constantly checking the forum.
On that note, I think actually hiring a Community Manager (even if part-time), could be a big bonus to JJ as a whole.
Hi all, thanks for the feedback. Please know we love talking to our customers (even if they are critical), it helps us improve both our products and services!
Thanks for bearing with us and for your shared thoughts Please find below the results for the analysis done on our different products for heavy metals and pesticides (zie bijlage meaning appendix, which is the last page).
Thank you for this reassuring data. Similar data is now available in the website here:
However, both data sets are approximately 2 years old. It would be reassuring to see more up to date analysis of JimmyJoy’s products. For example, I could not find any heavy metal or pesticide analysis for Plenny shake 3.0.
