JimmyJoy, order marked as shipped 1 week ago, carrier hasn't received it?

Ordered since the 03/01. JJ said order was dispatched. I’m from the UK.

Nonetheless, neither Fedex nor Hermes has actually the package, and they have been waiting for the shipper to give them my package ever since then.

I do not think this is fair, and would appreciate help on this matter. You cannot mark an order as dispatched and then fail to deliver it to the carrier immediately afterwards.

Hi @crasfonts,

I reacted to your post in the other topic on this. Could you please get in touch with us through our Live Chat or via love@jimmyjoy.com so we can have a look and sort this for you if you haven’t yet?

Thanks! :green_heart: