Hello fellow Plenny users,
Last week, before I went to sleep, I had made a Plenny shake and put it in the fridge. The next day, 7 hours later, I got this Plenny shake for breakfast. Unfortunately the liquid was changed to a kind of jelly liquid and awful to drink. Even when I shaked it again and add some little water, the shake kept a core with a kind of jelly stuff.
I asked customer service of Jimmy Joy about this problem. They told me that they were investigating this issue. The tone of his message was not really friendly. I recommended JimmyJoy strongly to change the preparation and storage conditions which are mentioned on the website and forum. JimmyJoy recommends namely on the website and the forum that Plenny shake should be latest consumed at 12 hours after preparation. If you keep the new formula Plenny shake longer than 2 hours after preparation in the refrigerator, it changes in jelly liquid. The old formula Plenny shake does not have this problem.
I am curious if there are other Plenny shake users who have experienced the same problems and I would like to know if they also reported this issue at the customer service of JimmyJoy.
I am looking forward to your response.