So, I realise i’m quite new to this, having switched only a few months ago but I really find the subscription service hard to work with. I have tried (and failed) twice now to add my astronaut-tier stainless steel shaker to my sub, and this month when I tried to order my subs earlier one box of bars somehow came through separately charging me postage.
I also find it confusing to add any sort of reward tier discount to the subs - though I realise that some are for one-time purchases.
I guess I’m wondering if the subs bit of the site needs a bit of reworking so it is more intuitive - and could rewards be added automatically?
Oh, I should add that I have had excellent customer service whenever I have contacted you about the issues!
Thanks for reading!