What in the world has happened to the excellent customer service that I used to appreciate and friend upon? I placed an order two weeks ago, and after a week or so, after not being able to track my shipment online, I contacted customer service to say where the heck is my stuff?
They apologized and said that they’d send a shipment immediatelyt, and add a few extras for the inconvenience.
A week later…no product. I contacted customer service they said it shipped on Saturday. Then I got a another message saying that it was shipping today.
I’ve been given four different shipping dates, and still they claim there’s no way to track the shipment! Either they’ve shipped it to me more than once, or they have given me wrong information more than once. I don’t for second believe that I’ve been lied to, but I also find it hard to believe that they have no clue as to when or if they shipped me the product… for which they have accepted payment.
Has anyone else been having similar problems? Can anyone suggest another quality 'lent product in case this kind of problem continues?
I love Jimmy Joy, and have become dependent on it for daily nutrition, but if I can’t depend on the product being delivered I’m going to have to find something else.