I see, thanks a lot for the input and feedback regarding this 
Yes, I do believe that putting a bit more emphasis on the customer base can never be a bad move and showing that you truly care by being more active would make things even more transparent, but then again I don’t want to judge, because I’m sure they also have important things to do other than constantly checking the forum.
On that note, I think actually hiring a Community Manager (even if part-time), could be a big bonus to JJ as a whole.